Business Coordinator Outbound Contact Centre

RAK BANK; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading banking institution in the UAE seeks a Business Co-ordinator for its Outbound Contact Centre. The ideal candidate will have a Bachelor's degree and 1–2 years of experience in banking operations. Responsibilities include verifying cash product applications, ensuring compliance with internal policies, and collaborating with cross-functional teams. Strong communication and organizational skills are essential. This position offers opportunities for professional growth and contribution to operational excellence.

Qualifications

• 1–2 years of experience in banking operations or product verification.
• Understanding of KYC norms and regulatory compliance.
• Strong organizational skills essential.

Responsibilities

• Review and verify cash product applications.
• Identify discrepancies or incomplete submissions.
• Maintain records for audit and compliance.

Skills

Strong communication skills

Sales and negotiation abilities

Attention to detail

Proficient in MS Office

Knowledge of retail banking cash products

Education

Bachelor’s Degree

Tools

Banking systems

Loan processing systems

Job description

About the role:

As a Business Co‑ordinator – Outbound Contact Centre you will report to the Team Leader and collaborate closely with cross‑functional teams including Direct Sales, Emirati Segment to ensure seamless execution of Contact Center operations. This role is responsible for verifying cash and any other related product submitted by tele sales agents with the customers, validating every detail, ensuring accuracy, product related charges and features conveyed and completeness before submitting for further processing.

What You’ll Be Doing:

Application Review & Verification:

• Review and verify cash product applications submitted by staff for completeness and accuracy.
• Ensure all documentation complies with internal policies and regulatory guidelines.
• Cross‑check customer details, supporting documents, and product eligibility criteria.

Issue Resolution & Escalation:

• Identify and flag discrepancies, incomplete submissions, or non‑compliant documentation.
• Coordinate with tele sales agents to resolve issues promptly.
• Escalate critical lapses or unresolved concerns to Team Leader (TL) or Vice President (VP) without delay.

Recordkeeping & Risk Management:

• Maintain detailed records of verification outcomes for audit and compliance purposes.
• Escalate any suspicious or potentially fraudulent activity to relevant stakeholders.

Cross‑Functional Collaboration:

• Liaise with credit, operations, and compliance teams to ensure seamless application processing.
• Support audits and contribute to continuous improvement initiatives.

Process Optimization:

• Participate in process improvement efforts to enhance verification efficiency and accuracy.
• Recommend enhancements to verification workflows and quality control measures.

Operational Support:

• Assist in the day‑to‑day functioning of the unit, providing support as needed to ensure smooth operations.

What We’re Looking For:

Education:

Bachelor’s Degree (minimum)

Professional Experience:

• 1–2 years of hands‑on experience in banking operations, product verification, and tele sales support.
• In‑depth knowledge of retail banking cash products including personal loans and credit cards.
• Strong grasp of KYC norms, regulatory frameworks, and internal compliance protocols.
• Exceptional attention to detail and organizational skills.
• Effective communication and coordination across teams and departments.
• Proficient in banking systems and MS Office tools.

Industry Exposure:

Experienced in navigating the regulatory landscape of financial services, ensuring adherence to compliance standards and operational excellence.

Skills:

• Strong communication skills—both written and verbal.
• Proven sales, negotiation, and customer engagement abilities.
• Ability to work independently and consistently meet tight deadlines.
• Proficient in MS Office and loan processing systems.
• Deep understanding of retail banking cash products (e.g., personal loans, credit cards).
• Familiarity with KYC norms, regulatory guidelines, and internal compliance standards.
• Knowledge of asset valuation, credit underwriting, and secured lending procedures.
• Excellent attention to detail and organizational skills.
• Effective coordination across teams and departments.