Business Analyst

iHerb; United Arab Emirates; Remote; AED 293,000 - 368,000; Full time

Job summary

A leading e-commerce company is seeking a Business Analyst for the MENA region, based in Dubai. The role involves providing data-driven insights, collaborating cross-functionally, and performing detailed financial analyses. Ideal candidates will have at least 5 years of analytics experience and advanced proficiency in SQL. Benefits include flexible programs to support employee wellbeing and financial planning.

Benefits

Comprehensive benefits options

Flexible working programs

Employee wellbeing initiatives

Qualifications

• 5 years of experience in analytics, finance, business operations, or strategy execution.
• Experience in e-commerce, FMCG, or retail analytics is preferred.
• Experience collaborating with diverse teams across geographies is desired.

Responsibilities

• Analyze key commercial and operational metrics.
• Develop reports and dashboards for regional KPIs.
• Perform competitive and profitability analyses.
• Translate analytical findings into executable plans.
• Support ad-hoc business needs and project coordination.

Skills

Advanced proficiency in SQL

Experience with BI tools (Tableau, Power BI, Looker)

Proficiency in Excel

Experience in financial analysis

Strong analytical skills

Excellent communication skills

Strong problem-solving skills

Detail-oriented

Education

Bachelor’s degree in finance, economics, or data analytics

Tools

SQL

Tableau

Power BI

Adaptive Planning

SAP

Job description

*** This will be a remote role based out of Dubai, UAE ***

Job Summary:

The Business Analyst, MENA Region is responsible for providing data-driven insights and supporting the execution of business initiatives that drive iHerb’s growth across the Middle East and North Africa. This role directly supports the General Manager, MENA, working cross-functionally to analyze, model, and report on financial and operational performance, and to inform strategic and tactical actions related to performance optimization, product selection, pricing, and operational excellence.

This position combines analytical rigor with business partnership—translating insights into actionable recommendations and collaborating with teams such as Pricing, Merchandising, Marketing, and Operations to ensure successful execution. The ideal candidate will be comfortable managing large datasets, creating reports and dashboards, performing detailed analyses, and facilitating cross-functional alignment to deliver measurable business results.

Job Expectations

• Data & Business Analysis
  • Analyze key commercial and operational metrics across selection, pricing, promotions, and market performance.
  • Develop reports and dashboards that track regional KPIs (sales, margin, customer acquisition, engagement, and retention).
  • Partner with internal stakeholders to uncover insights that influence strategic and tactical decisions.
• Pricing & Selection Strategy
  • Perform competitive and profitability analyses to support data-informed pricing and product mix decisions.
  • Collaborate with Merchandising and Marketing teams to identify growth opportunities and optimize the MENA assortment.
  • Monitor the performance of localized pricing and promotional activities.
• Execution & Implementation
  • Translate analytical findings into executable plans; coordinate with cross-functional teams to implement changes in pricing, selection, or marketing.
  • Track results of implemented initiatives and provide impact assessments and feedback loops.
  • Support ad-hoc business needs, including project coordination and issue resolution.
• Cross-Functional Collaboration
  • Serve as a regional data and insights partner to teams in our Chief Revenue Office, Finance, and Supply Chain.
  • Collaborate with global analytics and BI teams to ensure data accuracy, consistency, and alignment with corporate metrics.
  • Prepare materials and presentations for leadership reviews, business updates, and strategy sessions.
• Financial Analysis & Reporting
  • Support regional financial forecast and planning processes in coordination with Finance.
  • Perform variance analyses of financial trends, forecasts, and actual results.
  • Monitor monthly revenue and expenses versus budget and communicate key variances to leadership.
  • Assist in improving and automating financial reporting processes (e.g., Adaptive) to enhance accuracy and timeliness.

Knowledge, Skills and Abilities:

Required:

• Tools: Advanced proficiency in SQL is mandatory. Desirable experience includes working with Business Intelligence (BI) tools such as Tableau, Power BI, or Looker, and familiarity with Financial Planning and Analysis (FP&A) software is a plus, specifically Adaptive Planning and SAP.
• Proficiency in Excel, with the ability to build and maintain complex financial and operational models.
• Experience in financial analysis, pricing, merchandising, or performance analytics.
• Strong analytical skills with the ability to interpret complex datasets and translate findings into actionable business and financial insights.
• Experience conducting scenario and sensitivity analyses to support decision-making and evaluate business trade-offs.
• Excellent communication and presentation skills, with the ability to convey complex analytical outcomes clearly to technical and non-technical audiences, including senior leadership.
• Strong problem-solving and critical thinking skills; able to connect analytical outputs to real-world business and financial drivers.
• Highly organized and detail-oriented, ability to manage multiple priorities and meet tight deadlines.
• Demonstrates ownership, adaptability, and initiative in a fast-paced, cross-functional environment.

Preferred:

• Experience in e-commerce, FMCG, or retail analytics.
• Experience collaborating with diverse teams across geographies and time zones.

Experience Requirements:

• 5 years of experience in analytics, finance, business operations, or strategy execution.
• Prior MENA regional or international experience preferred.

Education Requirements:

Bachelor’s degree with emphasis in finance, economics, or data analytics or a combination of education and equivalent work experience. MBA a plus.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

iHerb Benefits:

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit https://www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.