BSS Application Support Engineer in Dubai, U.A.E

Tangent International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An exciting opportunity in Dubai as a BSS Application Support Engineer with Tangent International. You'll provide essential support for customer-facing front-end applications in the telecom sector, investigate application issues, and ensure system stability through effective deployment and management practices. Ideal candidates will have experience in application support and knowledge of modern infrastructure tools.

Qualifications

• Experience in L2 application support in enterprise or telecom settings.
• Proficiency in front-end applications, especially mobile and web.
• Familiarity with deployment processes and ITIL practices.

Responsibilities

• Investigate Level 2 issues on front-end channels such as mobile apps and dealer portals.
• Collaborate with L3/L4 teams for issue resolution.
• Manage production deployments to ensure system stability.

Skills

Application Support

Troubleshooting

ITIL Practices

CI/CD Tools

Documentation

Tools

OCP

VMs

Cloud Platforms

Job description

Exciting job opportunity in Dubai, UAE for a BSS Application Support Engineer with a 12-month extendable contract.

Join us as a BSS Application Support Engineer (Front-End Channels) at Teleco with a 30% focus. Your role will involve providing crucial support for customer-facing and internal front-end applications, particularly in telecom-related platforms.

Role Overview:

– Investigate Level 2 issues on front-end channels such as mobile apps and dealer portals.
– Collaborate with L3/L4 teams for issue resolution.
– Engage in Release and Change Management processes.
– Manage production deployments to ensure system stability.
– Conduct regular health checks for optimal performance.
– Track incidents to resolution and prepare Root Cause Analysis reports.
– Participate in Release and Change Management processes.
– Experience in L2 application support in enterprise or telecom settings.
– Proficiency in front-end applications, especially mobile and web.
– Knowledge of deployment processes on OCP, VMs, and modern infrastructure tools.
– Familiarity with ITIL practices like incident and change management.
– Exposure to CI/CD tools and cloud platforms.
– Ability to prepare detailed RCA documentation and engage in audits.

Apply Now:

Send your CV to [e-mail] to seize this exciting opportunity.