Brooki | Restaurant Supervisor, Mirdiff

Arada; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Arada is seeking an experienced Restaurant Supervisor to oversee daily store operations, lead the team, and ensure excellent customer service while maintaining quality and safety standards.

The role requires strong leadership, communication, and problem-solving skills to support business growth and deliver premium customer experiences in a fast-paced environment.

Qualifications

• Bachelor’s degree or diploma in Hospitality, Hotel Management, Business Administration, or related field (preferred).
• 5 years of experience in restaurant, café, bakery, or food service operations.
• Previous supervisory or team leader experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good problem-solving and decision-making skills.
• Knowledge of food safety, hygiene, and operational compliance.
• Ability to work under pressure in a fast-paced environment.
• Basic knowledge of inventory control and POS systems.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Supervise daily restaurant/store operations to ensure efficient workflow.
• Lead, train, and motivate team members to deliver outstanding customer service.
• Monitor staff performance and provide coaching when needed.
• Ensure cleanliness, hygiene, and food safety standards are maintained at all times.
• Manage opening and closing procedures of the restaurant/store.
• Handle customer inquiries, complaints, and resolve issues professionally.
• Monitor inventory levels, stock usage, and coordinate replenishment.
• Support recruitment, onboarding, and training of new staff.
• Ensure compliance with company policies, health, and safety regulations.
• Prepare daily/weekly operational reports for management.
• Assist in scheduling shifts and workforce planning.
• Drive sales through upselling, promotions, and customer engagement.
• Maintain high-quality presentation and consistency of products.

Skills

Leadership

Team management

Communication

Customer service

Problem-solving

Staff training

Education

Bachelor's degree in Hospitality, Hotel Management, Business Administration, or related field

Tools

POS systems

Job description

About us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

Brooki is a growing brand known for delivering premium-quality cookies, desserts, and exceptional customer experiences. We are looking for an experienced and energetic Restaurant Supervisor to oversee daily store operations, lead the team, and ensure excellent customer service standards.

The Restaurant Supervisor will be responsible for managing day-to-day operations, supervising staff, maintaining quality and hygiene standards, and ensuring smooth service delivery. This role requires strong leadership, communication, and problem-solving skills to create a positive customer experience and support business growth.

Key Responsibilities

• Supervise daily restaurant/store operations to ensure efficient workflow.
• Lead, train, and motivate team members to deliver outstanding customer service.
• Monitor staff performance and provide coaching when needed.
• Ensure cleanliness, hygiene, and food safety standards are maintained at all times.
• Manage opening and closing procedures of the restaurant/store.
• Handle customer inquiries, complaints, and resolve issues professionally.
• Monitor inventory levels, stock usage, and coordinate replenishment.
• Support recruitment, onboarding, and training of new staff.
• Ensure compliance with company policies, health, and safety regulations.
• Prepare daily/weekly operational reports for management.
• Assist in scheduling shifts and workforce planning.
• Drive sales through upselling, promotions, and customer engagement.
• Maintain high-quality presentation and consistency of products.

What you'll bring

• Bachelor’s degree or diploma in Hospitality, Hotel Management, Business Administration, or related field (preferred).
• 5 years of experience in restaurant, café, bakery, or food service operations.
• Previous experience in a supervisory or team leader role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good problem-solving and decision-making skills.
• Knowledge of food safety, hygiene, and operational compliance.
• Ability to work under pressure in a fast-paced environment.
• Basic knowledge of inventory control and POS systems.
• Flexible to work shifts, weekends, and holidays

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.