Branch Operations and Service Supervisor - Abu Dhabi (UAE National role)

HSBC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global bank in Abu Dhabi is seeking an experienced individual to oversee branch operations. The role involves supervising sales operations, ensuring compliance with regulations, and enhancing customer experience. Candidates should have a graduation degree and previous experience in banking operations. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Previous experience in Branch Operations is preferable.
• In depth understanding of banking products and procedures.
• Knowledge of relevant risk/compliance/audit standards.
• Excellent interpersonal and communication skills.
• Planning and organizational skills.
• Graduation degree is mandatory.

Responsibilities

• Supervise sales operation support and cash management.
• Assist the Branch Manager in planning and directing services.
• Ensure compliance with banking policies and operational controls.
• Identify fraudulent transactions and resolve complaints.
• Manage back-office support services efficiently.

Skills

Branch Operations

Banking products

Risk and compliance

Interpersonal communication

Planning and organization

Education

Graduation degree

Job description

GCB 06

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• This position is responsible for an effective supervision of the sales operation support, floor and cash management at the branch in accordance with the Bank’s procedures as well as the Cash Handling Policy. The jobholder is required to work closely with all Branch staff (Sales & Service and Branch Teller & Service Officers) in terms of customer experience, wait-time, complaints, services, referrals, and cash arrangements above standard limits.
• To assist the Branch Manager to plan, direct, control sales & services, Specifically, to lead WPB, teams and to ensure excellent quality service is provided and cross sell opportunities are maximized. While maintaining the required controls.
• To support the Branch Manager in the delivery of customer driven service & sales, efficiency of service capability, operational quality and control of costs to meet the branch plan. This will be achieved by continually improving the standards of customer driven behavior and by delivering a robust service and sales culture/
• Jobholder is to ensure that common frauds/errors/irregular transactions are identified, and that appropriate action is taken in accordance with the procedures. To ensure that issues/problems/complaints are effectively investigated and resolved or are appropriately referred with recommendations. To assist the Branch Management – plus officers in ensuring smooth functioning of the department and implement the audit recommendations. To ensure compliance with the Group’s policies, money laundering deterrence, risk containment and to re-enforce/strengthen the Money Laundering and Compliance Policy. The incumbent to this role will maintain the highest standards of customer service by continually following operating procedures, workflow and ensuring proper controls are in place to maximize customer satisfaction.
• A part of the role purpose is to direct and control provisions of back-office support services to Retail and Wholesale customers (Wholesale remittances / Tools delivery / Safe custody items/ cheque return) so as to maximize efficiency and to ensure delivery of services that are well within the Bank’s operating guidelines. To ensure all Items are sorted in a fireproof chub and that daily, weekly, and monthly Balancing are performed and oversee timely destruction of uncollected tools.

To be successful in the role, you should meet the following requirements:

• Previous experience in Branch Operations is preferrable.
• In depth understanding of banking products and procedures.
• Knowledge and understanding of relevant risk/ compliance/ audit standards.
• Excellent interpersonal and communication skills.
• Planning and organizational skills.
• Graduation degree is a must – to secure a UAE Visa and/or Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.