Branch Manager

HSBC; Sharjah; On-site; AED 330,000 - 540,000; Full time

Job summary

HSBC is seeking a Branch Manager for Wealth & Personal Banking in the UAE, focused on UAE Nationals. You will lead a branch team, implement RBWM plans, and drive a premium customer experience while managing risk. Excellent people skills and a track record in retail sales and relationship management are essential.

The role requires strategic leadership, coaching, and strong planning abilities to maximize sales opportunities and ensure operational integrity across branches.

Qualifications

• Proven ability in team leadership and branch management.
• Prior experience in Retail sales and relationship management in the Retail sector.
• Proven ability of managing performance
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
• Coaching - sales techniques, best practice, and sales management, on a team and one to one basis.
• Skilled in planning, organizing and problem solving.
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

Responsibilities

• Manager the delivery of RBWM Plan to develop a best-in-class Premium business, enhancing and shaping the customer experience while maintaining a balanced approach to risk.
• Lead, coach and manage a branch team to ensure delivery of the AOP.
• Create a retail environment where Managers and staff maximize sales and income opportunities whilst providing excellent service quality.
• Ensure sales floor management (SFM) is effectively run within the branches.
• Maintain the levels of operational integrity prescribed by the banks procedures manuals
• Closely manage and drive the individual and collective performance of branches within the job holders responsibility
• Developing a customer contact strategy based upon a good understanding of the local market and customer base and competitor activity. Being an active member of the business community as a representative of HSBC.
• Identify development potential within the branches to guide individuals to maximize their potential.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Skills

Team leadership

Retail sales

Relationship management

Performance mgmt

Interpersonal skills

Coaching sales

Planning & problem solving

Education

UAE visa degree

Job description

Job Description:

Branch Manager, Wealth & Personal Banking (UAE Nationals Only)

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an ambitious UAE National to join our Wealth and Personal Banking team working together to provide a world class service to our most valuable clients.

In this role, you will:

• Manager the delivery of RBWM Plan to develop a best-in-class Premium business, enhancing and shaping the customer experience while maintaining a balanced approach to risk.
• Lead, coach and manage a branch team to ensure delivery of the AOP.
• Create a retail environment where Managers and staff maximize sales and income opportunities whilst providing excellent service quality.
• Ensure sales floor management (SFM) is effectively run within the branches.
• Maintain the levels of operational integrity prescribed by the banks procedures manuals
• Closely manage and drive the individual and collective performance of branches within the job holders responsibility
• Developing a customer contact strategy based upon a good understanding of the local market and customer base and competitor activity. Being an active member of the business community as a representative of HSBC.
• Identify development potential within the branches to guide individuals to maximize their potential.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

To be successful in the role, you should meet the following requirements:

• Proven ability in team leadership and branch management.
• Prior experience in Retail sales and relationship management in the Retail sector.
• Proven ability of managing performance
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
• Coaching - sales techniques, best practice, and sales management, on a team and one to one basis.
• Skilled in planning, organizing and problem solving
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

You’ll achieve more at HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.