Branch Manager

ADIB Group; Abu Dhabi; On-site; AED 390,600 - 781,200; Full time

Job summary

ADIB Group in Abu Dhabi seeks a Branch Manager for the Al Shahama Branch. You will lead the branch and report regional branches to maximize new business opportunities and deepen existing relationships while ensuring quality service delivery aligned with Islamic Sharia requirements and strong risk controls.

Key accountabilities include acquiring new business, managing service delivery, overseeing operations, mentoring staff, and regional branch profitability within governance standards.

Qualifications

• Detailed knowledge of ADIBs Retail Banking products & services.
• Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of Central Bank of UAE regulations.
• General awareness of competitors in the local market.
• Knowledge of service standards.
• Training and presentation skills.
• Sales and marketing skills.
• Management information skills.
• Computer skills.

Responsibilities

• Generate new business through outreach, in-branch visits, and open-door strategy.
• Monitor service delivery, ensure customer satisfaction and complaint resolution.
• Supervise operations and ensure compliance with policies and procedures.
• Mentor and manage branch staff, coach and develop performance.
• Manage branches within a region for profitability and governance.

Skills

Retail Banking

Policies Knowledge

UAE Regulations

Central Bank Rules

Service Standards

Training & Presentation

Sales & Marketing

MI Skills

Computer Skills

Competitive Landscape

Job description

Description

Role : : Branch Manager
Location : Al Shahama Branch
Role Purpose:
Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements where risks are well controlled

Key Accountabilities of the role

• 1. Business acquisition through typical activities like:- Generation of new business via out marketing calls and in- branch contacts through Open door policy in meeting customers. Setting and monitoring sales plans for HPB HCF PBRs CFRs and other sales staff as per forecast. Coaching of all sales staff to increase sales productivity and cross selling. Referral of prospective business to other functional units and or authorities Enhancement of ADIBs image and reputation.
• 2. Management of service delivery:- Monitor branch service standards for customer satisfaction Customer retention efforts with personal involvement in complaint resolution account closures and inquiries. Getting ad-hoc customer feedback.
• 3. Operations and support:- Control and supervision of operations work processes for compliance with ADIBs Credit & Operational Policies & Procedures thus maintaining an acceptable both internal and external audit rating Facilitating and implementing work process improvements Approvals/recommendations of credit applications Take over HOPs responsibility during vacation of HOP.
• 4. Proactive mentoring and management of all branch staff:- Branch Team Maintain staff morale and relationship Observe coach /train and counsel staff towards expected behaviours. Identify training developments needs for staff and ensure that these are met as per schedules. Appraise staff individual scorecard deliverables against scorecard targets.
• 5. Management of Branches in a specific region allocated for management for profitability and good governance

Specialist Skills / Technical Knowledge Required for this role:

• 1. Detailed knowledge of ADIBs Retail Banking products & services
• 2. Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• 3. Specific Knowledge of UAE banking practices regulations & risks
• 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• 5. General awareness of competitors in the local market Role Profile/Job Description Traditional Values Progressive Spirit Prepared by Retail Banking Division Internal
• 6. Detailed knowledge of service standards
• 7. Training & Presentation skills
• 8. Sales & Marketing skills
• 9. Management Information skills
• 10. Computer Skills

Required Experience

Manager