Boutique Manager - Abu Dhabi

Richemont (Cartier/Van Cleef); Abu Dhabi; On-site; AED 300,000 - 480,000; Full time

Job summary

Buccellati, an Italian luxury jewellery maison, is seeking a Boutique Manager in Abu Dhabi to lead daily operations, drive sales, and uphold the brand’s prestigious image. You will manage the boutique team, ensure high standard client service, and execute brand DNA in every customer interaction.

Ideal candidates will have luxury retail experience, strong team leadership, and a passion for craftsmanship and brand storytelling.

Responsibilities

• Boutique performance & Sales achievement: Achieve monthly and yearly sales targets and KPI goals while maintaining brand standards.
• Management: Set and monitor the boutique sales strategy, conduct regular reviews, and ensure staff alignment with brand procedures.
• Customer Relations Management: Deliver outstanding service, build loyal customer relationships, and manage CRM programs.
• Team Management: Hire, lead and guide boutique staff to maximize sales and customer experience.

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian "bottega" of the Renaissance times.

The Maison's unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Buccellati is a renowned Italian high-jewellery Maison founded in 1919, admired for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the ancient goldsmithing traditions of the Italian "bottega" during the Renaissance times.

Buccellati has been part of the Global Luxury Group Richemont since September 2019, but the Buccellati family is still present in the Company with top level managerial functions.

Buccellati boutiques are present in the most important cities and in the most prestigious Malls of the world.

As part of its strategic development in the UAE, the Buccellati Maison is looking for a Boutique Manager in Abu Dhabi capable to handle the opening and success of the store.

Your mission :

As an Ambassador of the Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and in delivering the best client service and experience. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be in charge of the daily operation of the boutique (front and back office) with the aim to communicate the overall brand message in a successful manner to generate business.

You will be responsible for establishing, maintaining and promoting the Buccellati brand image and identity, following the Company's directives.

You will be accountable for ensuring maximum sales and profitability of the boutique through merchandise, inventory, expense control and human resources management.

Key Responsibilities :

1. Boutique performance & Sales achievement :

   Achieve or surpass monthly and yearly sales targets of the boutique;

   Meet or exceed the KPI's set by the Retail Management;

   Respect the brand's discount policy;

   Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines;

   Develop and implement the boutique action plan with the commercial department with a focus on the business development;

   Ensure the sales growth;

   Gain market share;

   Review competition trends, recommend and initiate changes for maximizing goals and objectives;

2. Management :

   Set, implement and supervise the Boutique sales strategy;

   Guarantee the implementation and regular monitoring of the Boutique action plan (Result driven, monthly review and keep update, monitor and follow up the plan);

   Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through, audits .. ;

   Together with the Visual Merchandising Team, ensure that the standards on store image are kept according to Company guidelines and coordinate the proper training for sales staff;

   Ensure appropriate merchandise stock levels;

   Ensure proper attire, grooming and behavior in line with the brand's guidelines;

   Grant the compliance to operational procedures provided by the Group;

   Lead by example & Team spirit: lead and motivate the team to accomplish and maximize the sales target and retail KPIs;

   Oversee the boutique maintenance;

   Handle all customer's enquiries and complaints;

3. Customer Relations Management :

   Treat the customer according to brand's standards: ensure that each customer receives outstanding standards, solid product knowledge and all other components of Customer Service;

   Act as a Brand Ambassador when representing the Brand at meetings, events (local & international) and other work-related functions;

   Build strong customer relationships and enhance loyalty;

   Acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions;

   Monitor & execute the Boutique CRM program;

4. Team Management:

   Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:

   • Hire, lead and act as advisor to boutique team regarding projects, tasks and op