BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller`s Solutions; United Arab Emirates; Remote; AED 90,000 - 120,000; Full time

Job summary

A forward-thinking technology consulting firm is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management solutions. The role focuses on analyzing and implementing workflows within the Helix ITSM platform, ensuring alignment with business objectives. Ideal candidates should have a Bachelor's degree in Computer Science and 3-5 years of experience in IT service management.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative work environment

Qualifications

• 3-5 years of experience in IT service management with Helix or similar platforms.
• Excellent communication and interpersonal skills.
• Proficient in analyzing business requirements.

Responsibilities

• Analyze and optimize processes within the Helix ITSM platform.
• Design and implement efficient workflows.
• Collaborate with stakeholders to gather requirements.

Skills

IT service management

Workflow design

Process mapping

Problem-solving

Communication

Education

Bachelor's degree in Computer Science

Job description

Overview

Müller\'s Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller\'s Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors. In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.

Responsibilities

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.

Why Join Us

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.

Qualifications

• Bachelor\'s degree in Computer Science, Information Systems, or a related field.
• 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.
• Strong understanding of workflow design, process mapping, and optimization techniques.
• Proficient in analyzing business requirements and translating them into technical specifications.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Proven problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Certifications in ITIL or other ITSM methodologies are a plus.