Bilingual Reception & Customer Care Coordinator

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A government agency in Dubai is seeking administrative staff for the Communication and Documentation Section. The role includes managing reception duties, answering phone calls, and resolving customer complaints. Candidates should have a higher diploma in management and experience in customer service. Fluency in Arabic and English is essential. This position offers a full-time schedule and prioritizes UAE Nationals.

Qualifications

• 1-2 years of experience in customer service.
• Ability to deal with workload effectively.
• Fluency in Arabic and English (reading, writing, and speaking).

Responsibilities

• Manage reception and coordination tasks.
• Answer and transfer incoming phone calls.
• Resolve complaints and comments within jurisdiction.
• Document and follow-up on correspondence received.

Skills

Customer service

Teamwork

Computer literacy

Fluency in Arabic

Fluency in English

Education

Higher Diploma in Management

Job description

A government agency in Dubai is seeking administrative staff for the Communication and Documentation Section. The role includes managing reception duties, answering phone calls, and resolving customer complaints. Candidates should have a higher diploma in management and experience in customer service. Fluency in Arabic and English is essential. This position offers a full-time schedule and prioritizes UAE Nationals.