Bilingual QA Analyst - Contact Center (EN/AR) | UAE

Concentrix; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service provider in Dubai seeks a Quality Analyst - Contact Center (Bilingual - English/Arabic). The role entails monitoring calls, evaluating customer interactions, and providing feedback to ensure high-quality service. Candidates should have at least 2 years' experience in a contact center and be fluent in both English and Arabic. This full-time position offers an opportunity to impact customer care positively.

Qualifications

• 2+ years’ experience in a contact center environment, 1 year as a Quality reviewer.
• Bilingual fluent in English and Arabic.
• Flexible to work varying shifts.

Responsibilities

• Monitor and evaluate inbound and outbound calls.
• Participate in call calibration sessions.
• Report results to business stakeholders.

Skills

Customer service skills

Strong Communication

Interpersonal skills

Process compliance

Education

Graduate preferred

Tools

Quality monitoring system

Software applications

Job description

A leading customer service provider in Dubai seeks a Quality Analyst - Contact Center (Bilingual - English/Arabic). The role entails monitoring calls, evaluating customer interactions, and providing feedback to ensure high-quality service. Candidates should have at least 2 years' experience in a contact center and be fluent in both English and Arabic. This full-time position offers an opportunity to impact customer care positively.