Bilingual Farsi/English Customer Support with Upsell Focus

Exinity; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services provider in Dubai is seeking a Farsi-speaking Customer Service Representative to deliver exceptional support to clients. The ideal candidate will need to respond to inquiries, resolve issues, and maintain records in a fast-paced environment. Strong communication skills and a proactive approach are essential. This position offers a competitive salary, benefits, and opportunities for career growth.

Benefits

Competitive salary and benefits

Training and development opportunities

Supportive and inclusive team culture

Career growth within a global organization

Discretionary performance-related bonus

Medical insurance for employee and dependents

Qualifications

• Previous experience in customer service or similar role is an advantage.
• Ability to work efficiently under pressure.
• Familiarity with CRM systems and support tools is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure customer satisfaction.
• Upsell and cross-sell to clients.

Skills

Fluency in Farsi and English (spoken and written)

Strong communication skills

Soft-selling skills

Interpersonal skills

Ability to multitask

Job description

A leading financial services provider in Dubai is seeking a Farsi-speaking Customer Service Representative to deliver exceptional support to clients. The ideal candidate will need to respond to inquiries, resolve issues, and maintain records in a fast-paced environment. Strong communication skills and a proactive approach are essential. This position offers a competitive salary, benefits, and opportunities for career growth.