Bilingual Customer Success Manager(English & Gulf Arabic)

Pepper Play; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading gaming company in Dubai is seeking a Bilingual Customer Success Manager fluent in English and Gulf Arabic. This role emphasizes engaging with VIP customers, resolving issues, and providing personalized support. The ideal candidate has at least 2 years of experience, strong communication skills, and a customer-focused mindset. The position offers the opportunity to enhance the gaming experience for high-value clients.

Qualifications

• Bilingual fluency: Must be fluent in English and Gulf Arabic (UAE dialect).
• Minimum 2 years of experience in customer support, preferably with VIP clients.
• Proven ability to handle sensitive information with discretion.

Responsibilities

• Proactively engage with VIP customers in both English and Gulf Arabic.
• Manage and resolve complex issues with professionalism.
• Oversee VIP customer accounts ensuring accuracy and assistance.
• Collaborate to deliver personalized offers and rewards.
• Collect and analyze feedback from VIP customers.

Skills

Fluent in English

Fluent in Gulf Arabic (UAE dialect)

Strong communication skills

Customer-focused mindset

Excellent problem-solving skills

Education

Bachelor’s degree in a relevant field or equivalent work experience

Job description

We are seeking a Bilingual Customer Success Manager (English & Gulf Arabic) to deliver a premium support experience to our VIP customers. The ideal candidate will be fluent in both English and Gulf Arabic (UAE dialect), with the ability to communicate clearly and effectively across both languages. In this role, you will build and maintain strong relationships with high-value customers, address their unique needs, and ensure their gaming experience is seamless, engaging, and enjoyable.

Key Responsibilities

• VIP Customer Engagement: Proactively engage with VIP customers in both English and Gulf Arabic, building and nurturing strong relationships, understanding their preferences, and providing personalized support.
• Issue Resolution: Manage and resolve complex or escalated issues with professionalism and attention to detail, communicating effectively in the customer’s preferred language.
• Account Management: Oversee VIP customer accounts, ensuring accuracy, up-to-date information, and providing clear assistance with account-related matters.
• Exclusive Offers & Rewards: Collaborate with marketing and promotions teams to deliver personalized offers, rewards, and exclusive experiences for VIP customers.
• Feedback & Insights: Collect and analyze feedback from VIP customers in both languages, providing valuable insights to improve the overall customer experience.

Skills

• Bachelor’s degree in a relevant field or equivalent work experience.
• Bilingual fluency: Must be fluent in English and Gulf Arabic (UAE dialect), with strong communication skills in both written and spoken form.
• Minimum 2 years of experience in customer support, preferably with VIP or high-value clients in the gaming industry.
• Customer-focused mindset with a passion for delivering exceptional service and understanding the unique needs of VIP customers.
• Strong interpersonal and communication skills, with the ability to adapt messaging based on language and cultural context.
• Excellent problem-solving and analytical skills, with the ability to resolve complex issues effectively.
• Proven ability to handle sensitive information with discretion and maintain confidentiality of VIP accounts.