Bilingual Customer Experience Specialist (Insurance)

Now Health International; Dubai; On-site; AED 60,000 - 75,000; Full time

Job summary

A healthcare solutions provider in Dubai is seeking a Customer Service Representative to deliver exceptional service to customers. Candidates should be fluent in Spanish and English, have experience in customer service, and possess strong interpersonal skills. The role involves handling complex inquiries, maintaining customer relations, and supporting service standards. Competitive experience in a relevant field is preferred. This position offers a full-time contract in a dynamic environment.

Qualifications

• Comprehensive working experience in customer service, preferably within the International Private Medical Insurance sector.
• Demonstrable track record of providing excellent service in a multi-cultural environment.

Responsibilities

• Maintain professional and courteous communications with customers.
• Handle enquiries via telephone, email, Live Chat, and WhatsApp.
• Resolve complaints and service failures as per procedures.

Skills

Spanish Speaker

Excellent written and spoken English

Interpersonal skills

CRM system proficiency

Education

Qualified to a degree level

Tools

Microsoft Office

Job description

A healthcare solutions provider in Dubai is seeking a Customer Service Representative to deliver exceptional service to customers. Candidates should be fluent in Spanish and English, have experience in customer service, and possess strong interpersonal skills. The role involves handling complex inquiries, maintaining customer relations, and supporting service standards. Competitive experience in a relevant field is preferred. This position offers a full-time contract in a dynamic environment.