Bilingual Customer Experience Specialist—Arabic & English

Al Masaood; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in the UAE is seeking an Engagement Center Executive to join their vibrant Engagement Centre team in Al Ain. The role involves handling customer inquiries across various channels, providing information, resolving issues, and ensuring a smooth customer experience. The ideal candidate must be fluent in English and Arabic, have good knowledge of MS Office and CRM systems, and possess a positive attitude towards customer service.

Benefits

Great team working environment

Diverse and empowered team

Opportunities for growth

Qualifications

• Strong communication skills in both English and Arabic are required.

Responsibilities

• Answer and make inbound and outbound calls to support customers.
• Respond to customer queries through calls, messages, and digital platforms.
• Understand customer needs, provide accurate information, and resolve issues.
• Update customer records and interactions in the system or CRM.
• Follow company guidelines and scripts to ensure consistent service.
• Escalate complex issues to supervisors when needed.
• Track common issues and share feedback with the team.
• Work towards achieving individual and team performance goals.

Skills

Strong communication skills in English

Strong communication skills in Arabic

Understanding of MS Office

Understanding of CRM systems

Ability to work independently and collaboratively

Positive attitude

Passion for delivering excellent service

Job description

A leading automotive company in the UAE is seeking an Engagement Center Executive to join their vibrant Engagement Centre team in Al Ain. The role involves handling customer inquiries across various channels, providing information, resolving issues, and ensuring a smooth customer experience. The ideal candidate must be fluent in English and Arabic, have good knowledge of MS Office and CRM systems, and possess a positive attitude towards customer service.