Bilingual Customer Experience Specialist

Madi International; Dubai; On-site; AED 48,000 - 60,000; Full time

Job summary

A leading beauty and wellness company in Dubai is seeking a Customer Service Representative to deliver outstanding service and support to clients. The role involves handling inquiries, processing orders, and resolving complaints while upholding high service standards. The ideal candidate has 1-2 years of experience in customer service, strong communication skills in English and Arabic, and proficiency in Microsoft Office and CRM systems.

Qualifications

• 1–2 years of experience in customer service or a similar role.
• Bachelor's degree is a plus.
• Passion for the beauty and wellness industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders, returns, and service requests accurately.
• Resolve customer complaints with a solution-oriented approach.
• Maintain customer records in the CRM system.
• Provide information on products, services, and promotions.
• Coordinate with internal teams to ensure customer satisfaction.
• Uphold Madi International's standards of customer care.

Skills

Strong communication skills in English and Arabic

Problem-solving skills

Attention to detail

Teamwork

Education

High school diploma or higher

Tools

Microsoft Office

CRM systems

Job description

A leading beauty and wellness company in Dubai is seeking a Customer Service Representative to deliver outstanding service and support to clients. The role involves handling inquiries, processing orders, and resolving complaints while upholding high service standards. The ideal candidate has 1-2 years of experience in customer service, strong communication skills in English and Arabic, and proficiency in Microsoft Office and CRM systems.