Bilingual Call Center Officer (English & Arabic)

Canadian University of Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in Dubai is seeking a passionate Call Center Officer to enhance the student experience through effective communication across various channels. Ideal candidates should have at least 3 years of experience in customer service, bilingual skills in English and Arabic, and the ability to work in a dynamic, collaborative environment. This role offers a great opportunity to contribute to the student journey within a top-ranked university.

Qualifications

• Minimum 2 years of experience in non-voice contact center and 1 year in voice-based support.
• C2 level English proficiency; fluent in Arabic.
• Typing speed of at least 50 words per minute.

Responsibilities

• Handle student inquiries via phone, email, and chat with professionalism.
• Coordinate with internal departments for smooth communication.
• Provide support in both English and Arabic.

Skills

Bilingual proficiency in English and Arabic

Excellent communication skills

Customer-centric mindset

Time management

Adaptability

Education

Bachelor's degree in a relevant field

Tools

Multi-line phone systems

Job description

A leading educational institution in Dubai is seeking a passionate Call Center Officer to enhance the student experience through effective communication across various channels. Ideal candidates should have at least 3 years of experience in customer service, bilingual skills in English and Arabic, and the ability to work in a dynamic, collaborative environment. This role offers a great opportunity to contribute to the student journey within a top-ranked university.