Bilingual Airline CSR: Ticketing & Reservations

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the travel and customer service sector is seeking a bilingual Customer Service Advisor for their Dubai location. The role involves providing exceptional telephone service to customers, identifying their needs, and ensuring satisfaction. Candidates should possess at least 1-2 years of experience in the travel industry, speak fluent English and Arabic or Hindi, and demonstrate strong communication and interpersonal skills. This is a full-time position, requiring flexibility to work in rotational shifts.

Qualifications

• Min 1-2 years experience within airlines / travel industry.
• Bilingual fluent in English (B2 Level+) and Arabic or Hindi.
• Cheerful personality with excellent telephone etiquette.

Responsibilities

• Receive in-bound calls and provide high-quality customer service.
• Identify customer problems and offer appropriate solutions.
• Participate in Outbound calling programs and other projects.

Skills

Communication

Interpersonal Skills

Customer Service

Education

Graduate

Tools

MS Excel

Job description

A leading company in the travel and customer service sector is seeking a bilingual Customer Service Advisor for their Dubai location. The role involves providing exceptional telephone service to customers, identifying their needs, and ensuring satisfaction. Candidates should possess at least 1-2 years of experience in the travel industry, speak fluent English and Arabic or Hindi, and demonstrate strong communication and interpersonal skills. This is a full-time position, requiring flexibility to work in rotational shifts.