BI Support Analyst

InTalent Asia; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking a BI Support Analyst. This role involves managing daily operations of data platforms, ensuring reliability and quality of data reports, and resolving tickets within set timelines. Candidates should have strong expertise in Power BI and experience with Azure tools. The position offers a dynamic environment with the potential for after-hours support.

Qualifications

• 2-5 years experience in BI support or analytics engineering support.
• Strong expertise in Power BI including report building and data modeling.
• Hands-on experience with Azure tools like Data Factory and DevOps.

Responsibilities

• Maintain reliability for data pipelines and report refreshes.
• Manage and resolve operational tickets within SLA timelines.
• Conduct root cause analysis for recurring issues.

Skills

Power BI

Problem-solving

Communication

Attention to detail

Time management

Education

Bachelor’s degree in Computer Science or related field

Tools

Databricks

Azure Data Factory

Azure DevOps

ServiceNow

Python

Job description

Overview

Location: Dubai, UAE | Department: Business Insights | Type: Full-Time

Role Overview

We are seeking a detail-oriented BI Support Analyst to manage the day-to-day operations and support of our enterprise data platform. The role focuses on ensuring reliable pipelines, report refreshes, strong SLA adherence, access governance, and safe production releases. You will play a key role in observability, incident and problem management, root cause analysis, and continuous improvement across tools such as Power BI, Databricks, and Azure Data Factory.

Responsibilities

• Maintain reliability for data pipelines and report refreshes, ensuring high uptime and data quality.
• Deliver validated ad-hoc data extracts and automated reports, ensuring accuracy and clarity.
• Manage and resolve operational tickets via ServiceNow and Azure DevOps within SLA timelines.
• Communicate proactively with stakeholders through timely updates, incident summaries, and reports.
• Enforce least-privilege access to data assets, maintaining audit trails and supporting access reviews.
• Conduct root cause analysis (RCA) for recurring issues and document solutions in the Known Error Database.
• Safeguard production changes by performing checks, smoke tests, and rollback planning.
• Participate in agile ceremonies, planning, documentation, and efficient delivery of BI projects.
• Maintain SOPs for monitoring, incident handling, and access workflows, and keep knowledge bases updated.

Qualifications

• Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or related field.
• 2-5 years experience in BI support or analytics engineering support in SLA-driven environments.
• Strong expertise in Power BI (report building, data modeling, DAX, RLS, gateways, usage/capacity monitoring).
• Hands-on experience with Databricks, Azure Data Factory, Azure DevOps, and ServiceNow.
• Knowledge of Python is an advantage.
• Cloud certifications or Power BI/SQL/Databricks/Azure certifications preferred.
• Strong communication skills in English with cultural awareness for stakeholder engagement.
• High attention to detail, adaptability, and problem-solving mindset.
• Accountability and ownership of deliverables.
• Strong time management and ability to prioritize tasks.
• Clear communication and stakeholder alignment.
• Critical thinking and adaptability in high-pressure situations.
• Attention to detail and accuracy in reporting.
• Achievement orientation with enthusiasm for continuous improvement.
• High-pressure, multitasking environment with occasional after-hours support for critical incidents.