Bellman - FIVE LUXE JBR

FIVE Hotels & Resorts; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Bellman to deliver exceptional experiences at their award-winning destinations. The ideal candidate will have a strong background in the hospitality industry and excellent interpersonal skills. Key responsibilities include welcoming guests, managing their luggage, and ensuring a memorable stay. Join a diverse team dedicated to creating positive guest experiences.

Qualifications

• A proven track record in the dynamic hospitality industry.
• A welcoming and enthusiastic energy.
• Ability to focus on guests’ needs with a calm and courteous attitude.

Responsibilities

• Extend a warm and hospitable welcome to guests.
• Escort guests to their rooms and explain hotel facilities.
• Address guest requests efficiently and maintain luggage care.

Skills

Interpersonal skills

Problem-solving

Customer service

Hospitality experience

Job description

Join FIVE Hotels and Resorts as a Bellman and help deliver exceptional experiences across our award‑winning lifestyle destinations.

Qualifications

• A proven track record in the dynamic hospitality industry.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• A hands‑on attitude, fueled by a ‘Can‑Do!’ spirit.
• Ability to focus on guests’ needs, with a calm and courteous attitude that reflects the vibe at FIVE.
• Find creative solutions and take ownership of all duties and tasks assigned, ensuring an unparalleled journey at FIVE.
• Excellent interpersonal skills to engage effectively with guests, FIVE Tribe members, and stakeholders.

Key Responsibilities

• Extend a warm and hospitable welcome to guests, embodying the vibe at FIVE, while ensuring their needs are met promptly and efficiently.
• Escort guests to their rooms, acquainting first‑time visitors with the offerings of the hotel.
• Offer in‑depth explanations of facilities within guest rooms, aiming to enhance comfort throughout their stay.
• Address guest requests with poise and efficiency, promptly referring specialised queries to relevant FIVE Tribe members.
• Safely handle and store guest luggage, maintaining a ‘FIVE‑styled’ level of care and consideration.
• Maintain a polished and organised luggage storage area, reflecting the meticulous standards at FIVE.
• Collect luggage from guest rooms and store them securely until the guest departs.
• Stay updated on the exclusive products and services offered at FIVE, and provide valuable insights on local attractions and business amenities.
• Proactively offer assistance to guests carrying luggage on their own, or to other guests who may need support.
• Adhere to stringent cleanliness and quality standards in the luggage storage room.
• Engage in ongoing training and development opportunities as recommended by senior management.
• Demonstrate a comprehensive understanding of and adherence to the hotel's policies concerning fire, hygiene, health, and safety.
• Familiarise yourself with all pertinent company documentation, with an emphasis on the operational standards manual for the department.
• Execute a seamless handover during shift changes, ensuring a smooth transition in service.
• Embrace any additional responsibilities or tasks as delegated by the supervisor or manager.

Our team represents over 70 nationalities across its 1500+ employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal‑opportunity employer. We do not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion, national or marital status, or any other basis protected under national or local laws.