Bellman

AccorHotel; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah seeks a dedicated guest service assistant to manage luggage delivery and ensure exceptional service. You will welcome guests, escort them to their rooms, and handle luggage with care. Ideal candidates should possess strong communication skills and a passion for hospitality. Competitive salary and benefits are provided.

Benefits

Competitive Salary

Duty Meals Provided

Medical Insurance

Qualifications

• Experience in delivering exceptional customer service in a hospitality setting.
• Strong communication skills to assist guests effectively.
• Knowledge of hotel services and local attractions.

Responsibilities

• Welcome and greet arriving guests.
• Escort guests to their rooms and explain room facilities.
• Deliver luggage and ensure guest comfort.

Skills

Customer service orientation

Attention to detail

Ability to work in a team

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
• Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink