Bellman

AccorHotel; Fujairah City; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel chain in Fujairah City seeks a Bellman to assist guests with their luggage and provide excellent customer service. Responsibilities include welcoming guests, managing baggage, and guiding guests through the hotel. The ideal candidate will have 1-2 years of experience in similar roles and fluency in English. Full-time position available with no remote work.

Qualifications

• Fluency in English language is a must.
• 1-2 year experience working as Bellman in a 4-5 star hotel.

Responsibilities

• Assist guests with heavy packages, coats, suitcase, etc.
• Adhere to guest check-in and check-out procedures.
• Welcome guests at the main entrance.

Skills

Attention to guests

Teamwork

Positive guest relations

Tools

Microsoft Office

Job description

• Assist guests with heavy packages coats suitcase etc. courteously and quickly before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

Personal Attributes

• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Fluency in English language is a must
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Well-oriented in Microsoft Office applications
• At least 1-2 year experience working as Bellman in a 4-5 star hotel.

Remote Work

No

Employment Type

Full-time