Bellman

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Bellman to ensure exceptional guest experiences by managing luggage, providing timely assistance, and maintaining excellent communication. The ideal candidate will have 2+ years in hospitality, outstanding English skills, and the ability to work flexible shifts. This role offers a competitive salary and a variety of benefits, including wellness programs and learning opportunities.

Benefits

Learning & Development programs

Complimentary nights and attractive rates on rooms

Health benefits and wellness programs

Comfortable accommodation and duty meals

Competitive salary and attractive benefits

Qualifications

• At least 2 years of experience in a 5-star hotel and 2 years specifically in Door or Bell roles.
• Experience in the Middle East hospitality sector is an advantage.
• Physically able to lift heavy luggage and stand for extended periods.

Responsibilities

• Act as a hotel ambassador by assisting with luggage handling and delivering items to rooms.
• Maintain guest satisfaction by delivering luggage and amenities promptly.
• Ensure proper handling and security of departmental keys and guestroom access.

Skills

Excellent English communication skills

Interpersonal and organizational skills

Ability to multitask

Attention to detail

Flexibility to work various shifts

Education

Senior School qualification or equivalent

Job description

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. Bellman reports to Bellman Supervisor.

As a Bellman, you will be responsible for the following duties:

• Act as a hotel ambassador by initiating guest contact, assisting with luggage handling, delivering items to rooms, and supporting the Doorman with vehicle unloading and loading.

• Maintain guest satisfaction by delivering luggage and amenities promptly, providing hotel and room tours, and assisting with guest requests in coordination with Concierge and other departments.

• Ensure proper handling and security of departmental keys, radios, and guestroom access; follow all operational procedures including logbooks and control sheets.

• Maintain equipment and workspace cleanliness, including polishing luggage carts and being familiar with hotel services, spa, dining, and room technology.

• Foster strong colleague relations by promoting teamwork, participating in meetings, resolving conflicts, and maintaining open communication with other departments.

• Create exceptional guest experiences by engaging warmly, collecting guest preferences, addressing complaints effectively, and upholding the MOHG Legendary Quality Experiences standards.

As a Bellman, we expect from you:

• Senior School qualification or equivalent, with at least 2 years of experience in a 5-star hotel and 2 years specifically in Door or Bell roles.

• Experience in the Middle East hospitality sector is an advantage.

• Excellent English communication skills, with additional language abilities—especially Arabic—preferred.

• Demonstrated ability to anticipate guest needs and deliver high‑quality service independently.

• Strong interpersonal, organizational, and multitasking skills, with sharp attention to detail in a fast‑paced setting.

• Physically able to lift heavy luggage and stand for extended periods, with flexibility to work various shifts including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

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