Bellman

Hyde; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hospitality provider in Dubai is seeking a dedicated guest services assistant to ensure a pleasant experience for all arrivals and departures. Responsibilities include assisting guests with luggage, providing information about hotel services, and maintaining a clean and tidy lobby. Candidates should have at least one year of experience in hospitality or customer service and a secondary education. This role offers an energetic environment in a prestigious hotel.

Qualifications

• Minimum one year’s experience in hospitality or customer service related industry.

Responsibilities

• Assist guests with heavy packages and luggage.
• Welcome guests at the main entrance.
• Maintain a clean and tidy entrance and lobby.
• Provide information about hotel facilities.

Skills

Customer service

Time management

Interpersonal skills

Education

Secondary / High School education

Job description

Job Description

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check‑in and check‑out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive‑way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check‑in
• Be familiar with hotel layout and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

Qualifications

• Secondary / High School education
• Minimum one year’s experience in hospitality or customer service related industry

PERSONAL ATTRIBUTES

• Proficient in plumbing, pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set
• The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
• The ability to work independently with good interpersonal skills
• A creative, practical and pro‑active approach to problem solving
• An energetic and dynamic personality