Bellman

21c Museum Hotels; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated guest service representative to assist guests with their needs, ensure safety procedures, and provide exceptional service. The ideal candidate should have excellent communication and interpersonal skills, along with a passion for guest service. This position requires the ability to work well under pressure in a team-oriented environment.

Qualifications

• Passion for Guest Service.
• Highly organized and results-oriented.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Welcome guests and assist in/out of vehicles.
• Inform guests of vehicle parking procedures.
• Coordinate with security for safety procedures.

Skills

Guest Service

Interpersonal Skills

Problem Solving

Communication Skills

Organizational Skills

Job description

Overview

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Responsibilities

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
• Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
• Assist Valet Parkers in issuing valet ticket to guests.
• Direct flow of traffic at hotel driveways ensuring maximum safety.
• Coordinate with security for the strict implementation of safety procedures.
• Handle guests’ luggage promptly and professionally, using safe handling techniques.
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
• Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Report “Lost & Found” items.
• Perform other duties as assigned and requested.

Qualifications

• Passion for Guest Service
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Excellent presentation and communication skills
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times