Bellboy

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A prominent hotel in Ras Al Khaimah is seeking dedicated Front Office professionals who excel in customer service and communication. The role includes ensuring smooth guest arrivals and departures, maintaining effective communication with departments, and handling guest mail and messages. Ideal candidates will have a hospitality diploma and strong interpersonal skills, along with a dynamic and customer-focused personality.

Qualifications

• Experience in a front office or concierge role within a hotel is preferred.
• Good English communication skills are essential.
• Strong interpersonal skills are necessary.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with related departments.
• Handle messages, mail, and packages for guests.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

Diploma in hospitality or vocational training

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Education, Qualifications & Experience

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork