Bellboy

Rotana Hotels; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is looking for passionate Front Office professionals to provide outstanding customer service. Responsibilities include welcoming guests, maintaining effective communication with departments, and managing guest inquiries. Ideal candidates will have a diploma in hospitality and excellent English communication skills, alongside a proactive attitude. Join a dynamic environment where positive and driven individuals thrive.

Qualifications

• Candidates should ideally have a diploma in hospitality or vocational training in concierge.
• Good English communication skills and strong interpersonal abilities are essential.

Responsibilities

• Receive guests in a professional and friendly manner.
• Ensure smooth service delivery through effective communication with departments.
• Maintain knowledge of hotel and local services.
• Handle guest luggage and messages professionally.

Skills

Good English communication skills

Strong interpersonal abilities

Customer focus

Education

Diploma in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Education, Qualifications & Experience

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork