Bell Service Agent at InterContinental Ras Al Khaimah Mina AL Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is looking for a Bell Service Agent to enhance guest experiences by providing excellent service from the moment of arrival. The ideal candidate will have a high school diploma, previous customer service experience, and excellent communication skills. Responsibilities include assisting guests, maintaining the front desk area, and coordinating with hotel departments. This role offers a competitive salary and a variety of benefits including training and room discounts.

Benefits

Competitive salary

Impressive room discounts

Full uniform

Training opportunities

Qualifications

• Previous customer service experience, preferably in a hotel or hospitality setting.
• Knowledge of local attractions and transportation options.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with their luggage.
• Provide information about the hotel's facilities and services.
• Escort guests to their rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other hotel departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Effective communication and interpersonal skills

Excellent organizational and multitasking abilities

Physical stamina and the ability to lift and carry heavy luggage

Education

High school diploma or equivalent education

Tools

Basic computer skills

Familiarity with hotel management software

Job description

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Bell Service Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day:

• Greet and welcome guests upon arrival
• Assist guests with their luggage
• Provide information about the hotel's facilities and services
• Escort guests to their rooms and explain room features
• Respond to guest inquiries and resolve issues promptly
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to meet guest needs
• Assist with check-ins, check-outs, and phone calls

What We need from you:

• High school diploma or equivalent education
• Previous customer service experience, preferably in a hotel or hospitality setting
• Effective communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Physical stamina and the ability to lift and carry heavy luggage
• Professional appearance and demeanor
• Basic computer skills and familiarity with hotel management software is a plus
• Knowledge of local attractions and transportation options
• Flexibility to work various shifts, including evenings, weekends, and holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.