Bell Captain

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking passionate Front Office professionals to deliver exceptional customer service and manage guest interactions. Responsibilities include supervising staff, handling guest profiles, and maintaining effective communication with guests and staff.

Responsibilities

• Maintain a good working relationship with Front Office employees and greet guests professionally.
• Supervise Bellboys, ensuring guest luggage is handled efficiently.
• Handle messages, mails, and packages for guests and employees.

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship with all Bellboys
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries