Bell Captain

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a qualified supervisor for the bell desk operations. The role involves supervising transportation services, training staff, and aiding guests with inquiries and services. Ideal candidates should possess strong communication skills and a proven track record in customer service. This is a full-time on-site position in a dynamic environment.

Qualifications

• Fluency in English; secondary language preferred.
• Minimum of 1 year previous proven supervisory position or equivalent.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Supervise bell desk valet transportation and airport operations.
• Train bell service staff for maximum efficiency.
• Assist guests with transportation and provide information.

Skills

Excellent written and verbal communication skills

Highly organized and flexible

Strong interpersonal and problem-solving abilities

Computer proficiency in Windows (Word, Excel, PowerPoint)

Knowledge of Opera Property Management System

Job description

• In charge of supervising bell desk valet transportation and airport operations
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper courteous and timely manner
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
• Ensure the equipment are cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times including public spaces.
• Assist other departments as needed (i.e. housekeeping valet BusinessCenter etc.
• Maintain a safe working environment. Report and correct if possible any unsafe acts or conditions.
• Answer and assist with inquiries in person and on the phone providing information on the hotel and local area to guests.
• Market and upsell hotel rooms facilities and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies
• Report Lost & Found items.
• Perform other related duties as assigned or requested

Qualifications

• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized resultsoriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English secondary language preferred
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word Excel PowerPoint)
• Knowledge of Opera Property Management System an asset
• Ability to work cohesively with fellow heartists as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work

No

Employment Type

Fulltime