Bell Attendant - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Ras Al Khaimah seeks a Bell Attendant to provide exceptional service. Responsibilities include managing luggage, escorting guests, and answering inquiries. Candidates should have strong communication skills, prior hotel experience, and the ability to lift up to 50 lbs. Join a team dedicated to creating memorable guest experiences.

Qualifications

• Ability to understand and follow instructions.
• Ability to deal with customers tactfully.
• Ability to read and write in English.
• Ability to lift packages and luggage up to 50 lbs.
• Previous experience as a Bell person.
• Previous experience in a hotel.

Responsibilities

• Transfer and store luggage for guests.
• Escort guests to their rooms.
• Respond to guest inquiries promptly.
• Organize and store guest luggage as needed.
• Maintain cleanliness of equipment used.

Skills

Customer service

Problem-solving

Communication

Patience

Job description

Overview

A Bell Attendant at Waldorf Astoria Ras Al Khaimah provides consistently delivered exceptional customer service to guests, focusing on transferring and storing luggage and assisting with guest queries and general questions. Escorts arriving and departing guests to and from their guest rooms and acquaints each guest with room features.

What will I be doing?

A Bell Attendant provides exceptional customer service, transferring and storing luggage and assisting with guest queries. Escorts arriving and departing guests to and from their guest rooms and acquaints each guest with room features. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Retrieve guest items from cars, buses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate trolley through public areas, guest room corridors and to elevators.
• Escort guests to their rooms, inspecting rooms visually and pointing out room features.
• Listen and respond to guest inquiries using a clear speaking voice, providing accurate information regarding outlet hours, directions, hotel services, etc.
• Organize and store luggage as necessary in storage room.
• Greet customers immediately with a friendly and sincere welcome; remain calm and attentive especially during emergencies.
• Clean and polish buggies, luggage trolleys and other equipment used in the department.
• Answer queries from guests, referring them to contact points at which they can obtain further information.
• Ensure a speedy resolution to any problems that may arise on shift.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Escort the guest to the room and explain all hotel and room facilities.
• In cases where you have a valid UAE driver’s license, you may be required to assist with guest transportation by driving the hotel’s limousine with prior approval of the management. Your license will be registered with the limousine leasing company and RAK Transport Authority.

What are we looking for?

Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Ability to understand and follow written and/or verbal instructions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 lbs continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Previous experience as a Bell person
• Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office