Bell Attendant

AccorHotel; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hospitality company is looking for a Bell Attendant in Ras al-Khaimah. You will provide exceptional service to guests, assist with luggage, and coordinate transportation. The ideal candidate should have experience in a similar role, excellent communication skills, and a friendly demeanor to ensure a memorable stay. This full-time position requires a focus on guest relations and knowledge of local attractions.

Benefits

Career advancement opportunities

Sustainable adventure rewards

Engagement in conservation efforts

Qualifications

• Experience in a similar role with fluent English.
• Possession of character and ability to inspire.
• Good written and spoken English; knowledge of other languages preferred.
• Highly trained in guest relations in a luxury environment.

Responsibilities

• Greet guests upon arrival warmly.
• Assist with luggage to ensure safe transportation.
• Provide information about the resort and local attractions.
• Coordinate transportation services for guest movement.
• Escort guests to their rooms while explaining features.
• Handle guest inquiries promptly and professionally.
• Maintain a neat and organized lobby area.
• Assist with valet parking services.
• Collaborate with departments to ensure satisfaction.
• Uphold hospitality and professionalism at all times.

Skills

Guest relations

Communication

Luggage handling

Local knowledge

Customer service

Job description

Bell Attendant

As a Bell Attendant you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.

What is in it for you?

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate innovative team.

Key Responsibilities:

• Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
• Luggage Assistance: Assist guests with luggage ensuring safe and efficient transportation to their rooms.
• Information Provision: Provide information about resort facilities, services and local attractions.
• Transportation Coordination: Coordinate transportation services such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
• Guest Escorting: Escort guests to their rooms and explain room features and amenities.
• Guest Handling: Handle guest inquiries and requests promptly and professionally.
• Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
• Valet Parking Assistance: Assist with valet parking services as needed.
• Department Collaboration: Collaborate with other departments such as housekeeping and maintenance to ensure guest satisfaction.
• Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.

Qualifications :

Your personality counts more than your CV

• You’ve gained experience in a similar role and can speak English fluently.
• You can inspire your fellow staff just as you can inspire your guests. On top of this you know your way around town and always have tips for partying up your sleeve.
• You’re a doer and even if you do it wrong sometimes you openly admit it.
• You’re not just bringing your abilities but also your character.
• You have good written & spoken English language skills. Additional language i.e. Russian, Spanish, German, Chinese or any other international language is preferred.
• You’re highly trained on guest relations and communication in a luxury hospitality environment.
• You project a smiling, helpful and friendly attitude towards colleagues and guests and provide a courteous and professional service at all times as per 25hours standards.
• Stay fully informed about the hotel's services, amenities, local attractions and daily events to provide accurate up-to-date information to guests.
• Offer personalized recommendations about hotel offerings including room types, amenities, facilities, restaurant menus and daily events.
• Be knowledgeable about local attractions, activities and dining options helping guests make informed decisions about things to do during their stay.

Remote Work :

No

Employment Type :

Full-time