Bell Attendant

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai seeks a dedicated Concierge to ensure the efficient handling of guest luggage and service requests. This role requires a university degree and at least one year of experience in a similar position at a luxury hotel. The ideal candidate will provide courteous service, resolve guest complaints, and maintain hotel operations smoothly.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent and grow

Qualifications

• Minimum 1 year in a similar role in a 4 star or 5 star hotel.

Responsibilities

• Ensure the prompt and efficient handling of guest luggage.
• Resolve guests complaints and requests.
• Handle issuance of guest room key cards.
• Provide friendly and courteous service to guests.
• Maintain continuous contact with hotel guests.

Skills

Guest relations

Communication

Time management

Attention to detail

Education

University Degree in any field

Job description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Responsibilities

• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Maintains accurate records / documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis‑à‑vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure luggage is placed for guest to unpack.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily concierge desk report and documents systematically under the supervision of Concierge
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• Handling telephone calls at the Concierge desk
• Review and update Logbook.
• Check equipments.
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Report regularly on happening to Asst. FO/ FOM.
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Qualifications

• UniversityDegree in any field.
• Minimum 1 year in a similar role in a 4 star or 5 star hotel

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21