Bell Attendant

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi is seeking a Bellboy to provide exceptional service to guests. The role includes welcoming guests, managing luggage, and ensuring effective communication with departments. Candidates should have a diploma in hospitality and strong English communication skills. This is a fantastic opportunity to be part of a dynamic team dedicated to creating memorable guest experiences.

Qualifications

• Must have a diploma in hospitality or vocational training in concierge.
• Good English communication skills and strong interpersonal abilities are essential.

Responsibilities

• Receive guests professionally and exceed expectations.
• Maintain communication with departments for smooth service delivery.
• Carry guest luggage from arrival to room and vice versa.
• Handle messages, mail, and packages professionally.

Skills

Good English communication skills

Strong interpersonal abilities

Education

Diploma in hospitality or vocational training in concierge

Job description

We are currently seeking passionate and dynamic guest‑focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain up‑to‑date knowledge of the hotel and local services
• Maintain awareness of guest profile through the Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and storeroom are clean, tidy and well‑organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork