Bell Attendant

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a passionate Front Office professional for the role of Bell Attendant. This position requires delivering exceptional customer service, managing guest luggage and ensuring a memorable stay for guests. The ideal candidate will excel in a dynamic environment and maintain effective communication with all departments. This role is perfect for those who thrive in customer-focused settings.

Qualifications

• Experience in customer service with a focus on hospitality.
• Ability to communicate effectively with guests and staff.
• Knowledge of hotel services and local area.

Responsibilities

• Receive guests in a friendly and professional manner.
• Ensure smooth service delivery by communicating with departments.
• Manage guest luggage and deliveries promptly.

Job description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up-to-date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and storeroom is clean, tidy and well organized