Beauty Advisor | Retail | Watsons | UAE

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail group in Dubai is seeking a Beauty Advisor to drive sales through exceptional customer service and product knowledge. The role involves recommending beauty products, maintaining store cleanliness, and resolving customer inquiries. Candidates should have 2 to 4 years of retail experience in the beauty or fashion industry. Join us to be part of a dynamic team dedicated to high-quality service.

Qualifications

• 2 to 4 years of experience in retail, especially in the beauty or fashion sector.
• Good operational skills related to stock and cash management.
• Computer skills for retail systems handling.

Responsibilities

• Recommend and provide information about products to customers.
• Maintain cleanliness and orderliness in the assigned area.
• Resolve customer complaints within set standards.
• Monitor price changes and update shelves accordingly.
• Participate in assigned training and development.

Skills

Knowledge of fashion/beauty industry

Customer service oriented

Problem-solving skills

Leadership skills

Excellent relationship skills

Education

High School / Degree (not essential)

Job description

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world’s most admired and innovative brands. Al‑Futtaim Group’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

Overview Of The Role

The Beauty Advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service and accurate on‑time execution of merchandise display and promotion. They should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth.

What You Will Do

Profit Financial

• Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assists in locating, selecting and purchasing desired products based on brand, variant and colour of the customer.
• Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value).
• Monitors availability of GOBE products.
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates reports on product shelf life.

Commercial

• Ensures products on display are replenished as needed with complete shelf tag price, price tags.
• Mains cleanliness and orderliness of the assigned area.
• Complies with all set customer service standards (e.g., Smile and Greet, Offers Basket, etc.).
• Attends to all customer queries and needs.
• Resolves customer complaints guided by set customer service standards and within scope of control.
• Prepares and sets up store promotion by utilizing marketing collaterals to effectively communicate store promotions.

Process

• Weekly monitors price changes and updates shelf/price tags as needed.
• Timely displays all products following set planograms and guidelines for a specified duration.

People

• Acompletes MFP and PDP on time.
• Participates and implements agreed EES action plans.
• Strictly complies with set company policies and procedures, especially on attendance, punctuality and code of conduct and set grooming standards.

Required Skills To Be Successful

• Good knowledge of the fashion/beauty industry and trends; retail operational skills (stock, VM, systems, cash…) and computer skills.
• Empathy, customer service and results‑oriented mindset; leadership and problem‑solving skills.
• Excellent relationship skills.
• Integrity and trust; ability to deal with ambiguity.
• Proactive with good team spirit and able to take initiatives.

What Equips You For The Role

• Education: High School / Degree (not essential).
• Minimum Experience and Knowledge: 2 to 4 years of experience in retail with a focus on the beauty or fashion sector.

We’ve got a heightened focus on high‑quality service, and while we’re excited to support all of our candidates throughout the hiring process, we do encourage you to craft a standout application that highlights exactly why this opportunity is the right fit for you.