Beachfront Restaurant GM & Growth Leader

Solutions Leisure FZLLC

Ras Al Khaimah

Sur place

AED 360 000 - 720 000

Plein temps

Il y a 43 heures

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Résumé du poste

ULA, a beachfront dining and lifestyle destination in Ras Al Khaimah, is seeking a Restaurant General Manager to drive commercial and operational success, leading revenue growth, profitability, guest satisfaction and service excellence.

You will partner with Marketing, Culinary and F&B teams to develop events, promotions and experiences, manage a high-performing team, and ensure safety, quality and brand standards across all guest areas.

Qualifications

57 years of progressive F&B experience with 23 years in a senior GM role
Proven commercial success in a premium high-volume restaurant lifestyle venue beach club or comparable dining operation
Demonstrated ability to grow external business manage revenue and profitability and deliver successful events or promotions
Strong knowledge of restaurant and bar operations budgeting forecasting cost control and guest experience
Proven ability to lead coach and develop multicultural teams
Commercially proactive creative guest-focused and results-oriented
Excellent communication organizational financial and problem-solving skills; familiarity with POS and reservations systems
Knowledge of the UAE F&B market particularly Ras Al Khaimah and Dubai is an advantage
Fluency in English; additional languages are an advantage. Flexibility to work evenings weekends and peak periods.

Responsabilités

Achieve revenue and profit targets by growing covers average guest spend beverage sales and repeat business
Strengthen ULAs reputation as a leading dining and beachfront lifestyle destination in Ras Al Khaimah and the wider UAE market
Develop commercial action plans with Marketing including targeted promotions brunches events and seasonal activations with measurable results
Proactively generate external business through relationships with UAE residents corporate clients event organizers and relevant partners
Grow guest loyalty through personalized service guest recognition and relationship management
Monitor competitors trends demand patterns and guest preferences; develop strategies for weekdays and off-peak periods
Partner with Culinary and Beverage teams on menu engineering seasonal offerings new concepts and profitable dining experiences
Monitor reservations conversion table utilization and campaign or event performance to identify revenue opportunities
Oversee ULAs daily restaurant bar and assigned beach/poolside guest operations ensuring efficient and coordinated service
Maintain high standards of food and beverage quality presentation service cleanliness and the overall guest experience
Maintain a strong presence on the floor actively engaging with guests and supporting the team
Ensure consistent service standards operating procedures and brand requirements across all assigned guest areas
Handle guest complaints professionally and ensure effective service recovery
Monitor guest feedback online reviews and satisfaction scores implementing corrective actions when necessary
Coordinate with Kitchen Bar Entertainment and supporting teams to deliver seamless events and peak-period operations
Ensure compliance with food safety hygiene responsible alcohol service health and safety and applicable venue requirements; coordinate pool/beach safety with designated teams
Maintain venue ambience music guest flow facilities and equipment to create an attractive safe and welcoming environment
Lead motivate and inspire the restaurant team to deliver exceptional service and achieve business objectives
Create a positive working environment based on teamwork respect accountability and employee engagement
Ensure effective manpower planning duty scheduling and productivity management
Identify training needs and organize regular training sessions covering service standards product knowledge upselling and guest engagement
Coach and develop team members through continuous feedback performance reviews and on-the-job training
Identify high-potential employees and support their career development and internal promotion
Participate in recruitment selection and onboarding in collaboration with People & Culture
Conduct regular team briefings to communicate business performance guest feedback and operational priorities
Address performance issues promptly and fairly maintaining professional standards and discipline
Lead by example demonstrating professionalism integrity and Accor values
Take ownership of outlet revenue controllable profitability and achievement of approved budgets and targets
Prepare and review budgets forecasts and daily weekly and monthly performance reports with the Director of Food & Beverage
Monitor payroll labour productivity food and beverage costs operating expenses and profit margins
Ensure effective inventory management purchasing controls and stock accuracy
Analyze budget variances product mix and event profitability implementing timely corrective action
Ensure compliance with cash handling billing discount and complimentary procedures
Optimize resources without compromising service quality or guest satisfaction
Maintain accurate operational records reports attendance and payroll documentation
Coordinate leave plans and staffing requirements in line with business demand
Attend Food & Beverage departmental meetings and contribute to business planning
Coordinate with Marketing Culinary Finance Engineering Security and other departments to support venue objectives
Ensure required operational documentation licences event approvals and safety procedures are maintained
Carry out any other reasonable duties assigned by the Director of Food & Beverage
Key Performance Indicators include revenue & profitability growth, guest experience, people & culture, and operational excellence