Beach Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a full-time Hostess. Candidates should possess excellent communication skills in English and previous customer service experience. Knowledge of food and beverage menus is essential. The role does not require hotel experience, but interpersonal and organizational skills are crucial. This position does not allow remote work.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• Hotel experience is not mandatory; restaurant experience as a Hostess is welcomed.
• Strong interpersonal and problem-solving abilities.
• High level of energy and professionalism required.

Responsibilities

• Check the reservation system and in‑house guest information.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers equally and inform them of necessary information.
• Answer the phone politely and address customer questions accurately.
• Have complete knowledge of all food and beverage menus and offerings.

Skills

Excellent communication skills in English

Customer service experience

Organizational skills

Interpersonal skills

Problem-solving abilities

High energy and professionalism

Excellent personal presentation

Job description

• Check the reservation system and in‑house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
• Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned

Qualifications

• Excellent communication skills in English both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming

Remote Work

No

Employment Type

Full‑time