Banquets & Events Coordinator

Media Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a motivated professional to assist in the management of food and beverage services. The role requires a degree in hospitality and fluency in English/French. Candidates should have a proactive personality and be able to work well in a fast-paced environment. Responsibilities include maintaining quality standards and managing guest feedback effectively.

Qualifications

• Fluency in written and spoken English/French.
• Maximum one year of experience in a similar role.
• Experience in minor leadership roles is a plus.

Responsibilities

• Assist in controlling and analyzing quality levels of products and service.
• Manage guest queries in a timely manner.
• Supervise small events as required.

Skills

Customer service orientation

Proactive personality

Team player

Education

Degree in hospitality

Tools

Micros

Job description

Responsibilities

• Assist in controlling and analyzing quality levels of products and service, Guest satisfaction, merchandising and marketing.
• Handle all incoming and outgoing food and beverage correspondence including guest's feedback promptly and accurately
• Administer all mail going in and out of the F&B Admin office
• Assist in the F&B planning process, communication and potential documentation/records management.
• Ensure the smooth and efficient running of the Food & Beverage Department by ensuring that coordination, administration, communication functions and duties of the department
• Manage guest queries in a timely and efficient manner
• Ensure compliance of brand standards and policies
• Supervise small events as required
• Establish and maintain effective Employee relations
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department Employees
• Attend and contribute to weekly Food & Beverage Departmental meetings
• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with a maximum of one-year experience in a similar role. You must also have fluency in both written and spoken English/French and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.