Banking Hardware Support Team Lead

CNS Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Customer Service Team Leader to lead hardware support for banking systems. The ideal candidate will have extensive experience in the BFSI sector, managing a team of engineers and ensuring high customer satisfaction through efficient service delivery and technical support. The role requires strong leadership, problem-solving, and communication skills, with a Bachelor's degree in a relevant field being essential.

Qualifications

• 6–7 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
• Ability to quickly learn and adapt to new technologies, tools, and processes.

Responsibilities

• Lead and manage a team of Customer Service System Engineers for efficient service delivery.
• Oversee installation, configuration, and troubleshooting of hardware systems.
• Monitor on-site and remote support activities to minimize downtime.
• Ensure prompt response to customer inquiries across multiple channels.
• Supervise workshop repairs and manage spare parts inventory.

Skills

Leadership

Team Management

Communication Skills

Problem-Solving

Analytical Skills

Education

Bachelor’s degree in computer science, Computer Engineering, or Information Technology

Tools

Diebold Nixdorf hardware

Job description

A leading technology firm in Dubai is seeking a Customer Service Team Leader to lead hardware support for banking systems. The ideal candidate will have extensive experience in the BFSI sector, managing a team of engineers and ensuring high customer satisfaction through efficient service delivery and technical support. The role requires strong leadership, problem-solving, and communication skills, with a Bachelor's degree in a relevant field being essential.