Back Office Manager

Roseva FX; Dubai; Presencial; AED 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth

Collaborative environment

Descripción de la vacante

Roseva FX in Dubai seeks an experienced Back Office Manager to oversee daily back-office operations, client accounts, and MT5-related processes, ensuring accuracy and high service standards.

The role collaborates with Risk, Compliance, Sales, and Technical teams, leading onboarding, KYC/AML, deposits, PSP coordination, and reporting while driving process improvements and efficiency. Opportunities for career growth are available.

Formación

• Minimum 3 years of back-office experience in a Forex/CFD brokerage.
• Experience with MT5 trading account administration and Forex CRM systems.
• Strong knowledge of onboarding, KYC/AML procedures, and brokerage operations.

Responsabilidades

• Oversee daily back-office operations, client accounts, and CRM management.
• Manage onboarding, account verification, KYC documentation, and approvals.
• Supervise deposits, withdrawals, internal transfers, and payment processing.

Conocimientos

Back-office ops

CRM management

KYC/AML procedures

MT5 administration

Payments processing

Educación

Bachelor's degree in Finance/Accounting/Business

Herramientas

MT5 platform

Forex CRM systems

PSP coordination tools

Descripción del empleo

About the role

Roseva FX is seeking an experienced and detail-oriented Back Office Manager to oversee daily back-office operations and ensure the efficient management of client accounts, transactions, and operational processes.

The successful candidate will work closely with the Risk Management, Compliance, Sales, and Technical departments to maintain operational efficiency, ensure accurate processing of client requests, and deliver a high standard of service.

Previous professional experience within the Forex/CFD brokerage industry is strictly mandatory.

Key Responsibilities

• Oversee daily back-office operations, client account administration, and CRM management.
• Manage client onboarding, account verification, KYC documentation, and account approvals.
• Supervise deposits, withdrawals, internal transfers, and payment processing.
• Coordinate with Payment Service Providers (PSPs) to resolve transaction-related issues.
• Provide operational and technical support for the MetaTrader 5 (MT5) trading platform.
• Manage client inquiries, support tickets, and account-related requests.
• Collaborate with Risk Management, Compliance, Sales, and Technical teams to resolve operational matters.
• Prepare operational reports and maintain accurate records in accordance with internal policies and applicable regulatory requirements.
• Identify opportunities to improve operational processes and overall efficiency.

Requirements & Qualifications

• Minimum 3 years of relevant back-office experience within a Forex/CFD brokerage company is mandatory.
• Proven experience with Forex brokerage CRM systems and MT5 trading account administration.
• Strong understanding of client onboarding, KYC/AML procedures, and brokerage operations.
• Hands-on experience with deposits, withdrawals, payment processing, and PSP coordination.
• Familiarity with Forex trading operations and client account management.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Bachelor's degree in Finance, Accounting, Business Administration, IT, or a related field is preferred.

What We Offer

• Opportunity to join a growing Forex and CFD brokerage company in Dubai.
• Professional and collaborative working environment.
• Career development and growth opportunities.
• Competitive salary package based on experience and qualifications.