B2B Client Services Executive

Entertainer Fz; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading digital company in Dubai seeks a Client Services Executive to manage client accounts, ensuring delivery and growth strategies are met. This role requires agency experience, strong communication skills, and the ability to thrive in a dynamic environment. The ideal candidate will be proactive in driving results and will collaborate with various teams. Competitive package and a vibrant workplace await the successful applicant.

Qualifications

• Background in loyalty marketing, communications, and/or partnerships.
• Understanding of digital and social media trends.
• Solid knowledge of loyalty programmes and marketing communications.

Responsibilities

• Manage day‑to‑day client account deliverables.
• Coordinate technology change requests.
• Identify account growth opportunities.

Skills

Agency experience

Strong understanding of Travel sector

Proven track record with multiple clients

Excellent communication skills

Strategic planning

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital data‑driven tech company providing first‑rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and that’s why we are passionate about creating unforgettable experiences for our customers, partners and employees.

About the Role

The Client Services Executive is responsible for the day‑to‑day management of ENTERTAINER Business clients across a variety of sectors. Acting as the main point of contact for a portfolio of accounts, you’ll oversee the seamless delivery of all client activity, working closely with internal teams to drive results. You’ll be expected to bring fresh strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

The ENTERTAINER Business environment is fast‑paced and dynamic, so agility, strong multitasking skills, and the ability to prioritise under pressure are essential. You’ll need to think quickly, solve problems before they arise, and stay determined to meet deadlines while maintaining excellent client relationships. This is a rewarding opportunity for someone who thrives in a client‑focused, collaborative and high‑energy environment.

As a B2B Client Services Executive you will

• Manage day‑to‑day client account deliverables including communications planning, data analysis, insights programme reporting, merchant selection, onboarding and customer service support.
• Coordinate technology change requests and ensure all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives, ensuring all activity is aligned to drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan and implement projects ensuring they are delivered on time and within budget.
• Collaborate with internal teams to stay informed on products, solutions and new innovations available to clients.
• Work closely with business heads to drive the strategic development and expansion of client accounts.
• Interpret programme data to monitor performance, identify trends and drive improvements against KPIs.
• Manage internal administration including invoicing, reporting and the creation of client policies and procedural documentation.

What we’re looking for

• Agency experience is essential, ideally with a background in loyalty marketing, communications and/or partnerships.
• Strong understanding of the Travel, Retail, FMCG, Telco and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast‑paced team environment.
• Results‑driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Required Experience:

Manager