AYS Agent Front Office

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking Guest Experience Experts to deliver memorable services and ensure a smooth experience for guests. Roles include processing requests, maintaining quality standards, and fostering a safe workplace. Candidates should be proactive, able to lift light objects, and committed to professionalism. This position welcomes diverse backgrounds, focusing on equal opportunity.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests.
• Maintain a safe workplace and uphold quality standards.

Job description

Description

Our jobs aren't just about giving guests a smooth check‑in and check‑out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards and ensuring your uniform, personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

At Marriott International we are dedicated to being an equal‑opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority