AV Technician

Sheraton; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Sheraton Abu Dhabi is seeking an AV Technician to set up, operate and troubleshoot audio-visual, projection, lighting and conferencing systems for meetings and banquets. You will oversee room setups, verify equipment against event orders and assist guests with usage.

You will maintain equipment, label faults, and coordinate with supervisors while following MVP SOP and safety policies. This role emphasizes customer service, teamwork, and maintaining clean, professional appearance.

Qualifications

• High School diploma or GED required.
• At least 1 year of related AV or event-service experience.
• Ability to model professional, courteous guest service.
• Familiarity with MVP SOP guidelines is a plus.

Responsibilities

• Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
• Oversee the set-up of AV equipment in banquet and meeting rooms.
• Ensure all AV equipment is fully operational, repair or clean equipment when necessary.
• Label any broken equipment and communicate problems to manager.
• Tape down and dress all loose wire and cable.
• Assist and instruct guests regarding proper usage and operation of AV equipment.
• Break-down, remove, and secure equipment when not in use.
• Adhere to Marriott MVP SOP book and safety policies.

Skills

AV equipment operation

Troubleshooting

Customer service

Team coordination

Education

High School diploma or GED

Job description

Job description

POSITION SUMMARY

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High School diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.