Automotive Service Advisor — Customer Care & Repairs Lead

Al Tayer Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider is looking for a service advisor in Dubai to enhance customer satisfaction and drive after-sales revenue. The ideal candidate will have a diploma in engineering or vocational automotive qualifications, along with 2-5 years of experience. Responsibilities include managing customer interactions, preparing work instructions, and upselling services. Strong communication skills are essential.

Qualifications

• 2-5 years’ experience in automotive trade required.
• Ability to communicate effectively with customers.
• Understanding of repair and maintenance processes.

Responsibilities

• Greet customers and discuss service needs.
• Prepare work instructions for technicians.
• Follow up on work in progress.
• Upsell services and accessories.

Skills

Customer service

Communication skills

Automotive knowledge

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

A leading automotive service provider is looking for a service advisor in Dubai to enhance customer satisfaction and drive after-sales revenue. The ideal candidate will have a diploma in engineering or vocational automotive qualifications, along with 2-5 years of experience. Responsibilities include managing customer interactions, preparing work instructions, and upselling services. Strong communication skills are essential.