Automation Engineer, Reliability Maintenance Engineering

Amazon; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking an Automation Engineer. The role involves troubleshooting automated systems and providing training to technicians. Ideal candidates will have an engineering degree in Electrical/Automation, relevant experience with PLC systems, and strong communication skills. Join a team dedicated to maintaining the highest operational standards while fostering an inclusive workplace.

Qualifications

• Experience supporting a wide range of different conveyors and sorting systems.
• Relevant experience in a continuous process or production environment.
• Familiar with ISO 13849 & 62061 standards.

Responsibilities

• Monitor and respond to RME customers.
• Train in-house RME Technicians on basic automation troubleshooting.
• Participate in continuous improvement projects.

Skills

PLC controlled automation

Issue diagnosis

Communication (written & verbal)

Education

Engineering Degree in Electrical/Automation

Tools

Microsoft Office

SolidWorks

Ignition

Visio

AutoCAD

Job description

Description

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.

We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

We are looking for motivated, customer-focused people who want to join our team as an Automation Engineer (AE).

The focus of the AE role is to fault find, troubleshoot and improve controls solutions for automated material handling equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, scales, Human‑Machine Interface (HMI) systems, and control cabinets. The AE will also provide training to the Engineering Technicians on device troubleshooting and preventive maintenance.

Key job responsibilities

• Be the site level Subject Matter Expert (SME) for all controls systems and sensors within the building. Work in a hands‑on manner to actively monitor, fault find and repair systems in order to provide a high level of equipment availability to internal customers.
• Train technicians in the basics of control systems fault finding in order to raise the level of knowledge within the site.
• Work within the AMET Controls network to enhance the capability to monitor Material Handling Equipment (MHE) metrics and provide visualization and data to internal customers by means of troubleshooting and prioritizing.
• Actively participate in or own continuous improvement projects coordinated by the AMET Controls network.
• Work with IT, AMET Controls Engineering and Operations Engineering to ensure all systems are correctly documented and that accurate backup libraries are maintained.
• Work alongside global teams to support the installation and commission of new equipment.
• Support other sites in the AMET network as required.
• Interpret both mechanical and electrical drawings plus understand and develop improvement strategies for code conforming to IEC 61131‑3.
• Perform the Process Improvement required changes in the PLC code and SCADA systems following the change management process.
• Ensure equipment control systems reliability and ensure regular/documented backup collection for the PLC codes.
• Perform the required root cause analysis after unplanned stoppages related to control systems and ensure CPA closure on time.
• Work jointly with OEMs technical remote support teams for support if required.

A day in the life

• Daily Monitor and respond to RME customers.
• Requests through trouble ticketing system and always show customer obsession behavior.
• Plan for PLC and SCADA code change following the standard change management process.
• Train in‑house RME Technicians on basic automation troubleshooting skills.

Basic Qualifications

• Engineering Degree in Electrical/Automation from reputable University.
• Relevant experience with PLC controlled automation and issue diagnosis in a continuous process or production environment.
• Experience supporting a wide range of different conveyors and sorting systems.
• Experience in dealing with material handling, flow and capacity visualization and monitoring.
• Experience with Microsoft Office, SolidWorks, Ignition, Visio and AutoCAD.
• Ability to communicate (written & verbal).

Preferred Qualifications

• Electrical or mechanical training degree in computer science, mechanical engineering, electrical engineering, or related fields.
• Understanding of ISO 13849 & 62061.
• Familiarity with CE Machinery Directive.
• Experience in a multi‑site environment.
• Project management experience.
• Knowledge of Lean Six Sigma, data analysis and process improvement techniques.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.