Associate Technical Support Engineer

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment service in Dubai is looking for a technical support specialist to assist VIP users with their IT needs. The role involves providing support for Windows and Mac devices, troubleshooting applications, and managing network issues. The ideal candidate holds a BE/BTech/Bsc/Diploma and has technical skills in OS imaging and deployment. This position offers a dynamic work environment and the opportunity to work with high-profile clients.

Qualifications

• Proven experience in providing support for VIP users.
• Ability to install and troubleshoot Antivirus agents.
• Experience with Office 365 applications and basic network troubleshooting.

Responsibilities

• Provide effective support for VIP users with minimal disruption.
• Troubleshoot and document technical issues.
• Participate in asset movement and device preparation.

Skills

Windows 10/11 support

macOS support

OS imaging and deployment

Technical troubleshooting

Service Management tools

Education

BE/BTech/Bsc/Diploma

Job description

UAE National Hiring:

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN).
• Perform OS imaging, deployment, and configuration of new laptops.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

Qualifications:

BE/BTech/Bsc/Diploma

Technical Skills:

• Proficiency in supporting Windows 10/11 and macOS
• Knowledge of OS imaging and deployment tools (e.g., MDT, SCCM, Jamf)
• Knowledge of Service Management tools