Associate Technical Support Engineer

Intertec Systems; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Dubai seeks an Associate Technical Support Engineer to offer field support to end-users. The ideal candidate has 1-2 years of experience in technical support, with expertise in Windows and macOS. Responsibilities include troubleshooting technical issues, providing effective support for VIP users, and conducting basic network troubleshooting. This role demands strong customer service and communication skills.

Qualifications

• 1 – 2 Years of experience in technical support.
• Hands-on experience providing onsite IT support to employees or clients.
• Good communication and customer servicing skills.

Responsibilities

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).

Skills

End-User / Desktop / Field Support

Windows 10/11 Support

macOS Support

Network Troubleshooting (LAN/Wi-Fi/VPN)

OS Imaging & Deployment (MDT/SCCM/Jamf)

Customer Service & Communication Skills

Education

BE/BTech/Bsc/Diploma

Tools

Office 365

VPN client applications

Antivirus agents

Job description

JOB TITLE

Associate Technical Support Engineer

JOB PURPOSE

END-USER Support – Field Support Engineer

QUALIFICATION

BE/BTech/Bsc/Diploma

EXPERIENCE

1 – 2 Years

REPORTING TO

Team Lead

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES)

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

OPTIONAL

• Proficiency in supporting Windows 10/11 and macOS
• Knowledge of OS imaging and deployment tools (e.g., MDT, SCCM, Jamf)
• Knowledge of Service Management tools

SOFT SKILLS

MANDATORY

OPTIONAL

1. Good communication
2. Ability to multi-task
3. Customer Servicing Skills

Skills

1. End-User / Desktop / Field Support – must have hands-on experience providing onsite IT support to employees or clients.
2. Windows 10/11 and macOS Support – proven ability to troubleshoot and manage both operating systems.
Outlook / OneDrive Support – practical experience resolving issues with Microsoft applications.
3. Network Troubleshooting (LAN/Wi-Fi/VPN) – ability to handle basic connectivity and VPN-related issues.
4. OS Imaging & Deployment (MDT/SCCM/Jamf) – experience in system setup, imaging, and configuration of new devices.
5. Customer Service & Communication Skills – strong interpersonal and communication skills for supporting VIP or business users.