Associate Technical Engineer

Intertec Softwares; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Dubai seeks an Associate Technical Engineer. The role involves fieldwork at customer premises, focusing on hardware deployments and support for HPE and Dell server infrastructures. Candidates must have a BE/BTech/BSc/Diploma with 1-2 years of experience and excellent troubleshooting skills. Strong communication and customer handling skills are essential, and any hardware certifications are preferred.

Qualifications

• 1-2 years of experience in hardware support.
• Any hardware certifications preferred.
• Must have attended necessary mandatory trainings.

Responsibilities

• Work on field at customer premises for hardware deployments.
• Collaborate with senior team members for onsite visits.
• Troubleshoot critical customer incidents within service levels.
• Execute health check services for AMC customers.

Skills

Server Hardware Components

Storage Hardware Components

Hardware Firmware

Windows Server infrastructure

Communication skills

Customer handling skills

Analytical skills

Education

BE/BTech/Bsc/Diploma

Job description

JOB TITLE

Associate Technical Engineer

JOB PURPOSE

Field Engineer Hardware

QUALIFICATION

BE/BTech/Bsc/Diploma

EXPERIENCE

1-2 Years

CERTIFICATIONS

Any Hardware Certifications

MANDATORY TRAININGS ATTENDED

REPORTING TO

Senior Manager Service Support

RESPONSIBILITIES

Candidate should be willing to work on field at customer premises

Candidate should be willing to work on Hardware deployments parts replacement at customer premises

Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands-On knowledge

Candidate will work primarily on HPE & Dell Servers Storage Tape Library Hyperconverged Infrastructure hardware.

Render support and Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.

Execute Health Check services and closure along with the team for AMC customers.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

• Good Theoretical Knowledge on: Server Hardware Components
• Storage Hardware Components
• Hardware Firmware
• Windows Server infrastructure

SOFT SKILLS

MANDATORY

written and verbal communication and analytical skills

to multi-task prioritize multiple objectives initiatives and requests.

Degree of Perseverance

good Customer handling Skills

do attitude

to learn new technologies

Required Experience

IC