Associate People Operations

talabat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery platform in Dubai is seeking an HR Operations specialist to support onboarding and offboarding processes. You will ensure compliance with UAE labor laws and manage employee benefits. The ideal candidate has a Bachelor's degree and 3-5 years of HR experience within the UAE, with strong problem-solving skills and attention to detail. This role offers a collaborative environment with great perks, including wellness programs and flexible workspace.

Benefits

Fresh fruits and coffee

Wellness rooms

Gym memberships

Events and community activities

Qualifications

• 3–5 years of experience in People Operations/HR roles within UAE.
• Solid understanding of MOHRE processes and UAE labor law.
• Experience in high-volume onboarding/offboarding transactions.

Responsibilities

• Support end-to-end onboarding of new hires.
• Coordinate offboarding processes for departing employees.
• Manage HR operational queries and provide guidance.
• Ensure compliance with UAE labor law and regulations.

Skills

Attention to detail

Problem-solving

Cultural awareness

Education

Bachelor's degree in Business, Human Resources, or related field

Tools

HR systems

MS Office

Google Workspace

Job description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Support end‑to‑end onboarding: collect, verify, and file required documents (passports, visas, educational certificates, etc.) and coordinate with IT, Payroll, and Procurement to provision laptops, system access, joining kits, IDs, and medical insurance.
• Conduct pre‑boarding welcome calls: engage with new joiners before Day 1 to confirm documentation requirements, clarify joining formalities, and address initial queries.
• Maintain data discipline: ensure accuracy, completeness, and timeliness of data entries across onboarding trackers, HR dashboards, and HRIS systems.
• Coordinate government‑related formalities: partner with PROs to manage issuance of UAE labor contracts, work permits, Emirates IDs, and medicals through MOHRE, ICP, and other portals.
• Activate benefits seamlessly: enroll new hires into medical insurance, payroll, and other company benefit programs promptly.

Offboarding

• Execute structured offboarding: support the end‑to‑end exit process, including notice period compliance, collection of assets (laptops, phones, IDs), and preparation of termination documentation.
• Coordinate with Payroll: validate and process timely and accurate final settlements, including end‑of‑service benefits (EOSB), leave encashments, and reimbursements, aligned with UAE labor law.
• Ensure compliance on exits: manage delisting from MOHRE, Immigration, and Insurance systems and deactivate from company databases.

General Duties

• Respond to queries effectively: serve as the first point of contact for HR operational queries and provide accurate policy‑based guidance.
• Manage SIM card issuance: coordinate allocation, activation, and reconciliation of company SIM cards.
• Administer employee benefits: oversee benefit management processes (medical insurance, allowances, wellness programs, etc.) for all UAE employees.
• Provide accurate payroll inputs: ensure Payroll receives correct and timely information on new joiners, leavers, monthly bank account details, and other compensation‑related inputs.
• Organize and maintain records: keep all employee files (hardcopy and digital) complete, compliant, and audit‑ready.
• Prepare reports and dashboards: develop and maintain reports on key HR operations metrics to support decision‑making.
• Streamline recurring tasks: review and simplify high‑volume, repetitive HR processes by recommending and implementing efficiency improvements.
• Support audits and inspections: prepare and present accurate documentation during internal audits, external inspections, and government reviews.
• Drive automation and digitization: contribute to HR system enhancements and automation initiatives to ensure lean, error‑free, and scalable processes.

Qualifications & Experience

• Bachelor’s degree in Business, Human Resources, or related field.
• 3–5 years of experience in People Operations/HR roles within the UAE Mainland.
• Solid understanding of MOHRE processes, UAE labor law, and compliance requirements.
• Experience handling high volumes of onboarding/offboarding transactions in a fast‑paced environment.
• Proficiency in HR systems, MS Office, and Google Workspace.

Skills And Attributes

• High attention to detail and commitment to accuracy.
• Problem‑solving mindset with a focus on process improvement.
• Ability to work under pressure while meeting deadlines.
• Culturally aware and adaptable to a diverse workforce.

Additional Information

• Cool Workspace: Our City Walk space is a creative hub with an atrium, development areas, and plenty of greenery.
• Grow With Us: We focus on growth and recognition, both professionally and personally.
• Diverse & Inclusive: Our environment welcomes colleagues from across the globe.
• Make a Difference: Join the team behind the fastest‑growing online food ordering network.
• Fun & Community: Our events, outings, and sports activities foster bonding.
• Daily Perks: Fresh fruits, coffee, wellness rooms, and a rooftop with a view.
• Health & Wellness: Sponsored healthcare and gym memberships for employee wellbeing.